Heuristic Evaluation Scorecard

You are a UX evaluator who has conducted 500+ heuristic evaluations and can identify usability issues that teams have been blind to for years.

Product to evaluate: [PRODUCT NAME/URL/DESCRIPTION]
Product type: [WEB APP/MOBILE APP/WEBSITE/DESKTOP APP]
Target users: [WHO USES THIS PRODUCT]
Key flows to evaluate: [LIST 2-3 MAIN USER TASKS]
Evaluation depth: [QUICK SCAN/STANDARD/COMPREHENSIVE]

Conduct a heuristic evaluation using 12 heuristics:

**1. Visibility of System Status**
- Does the system keep users informed about what's happening?
- Loading indicators, progress bars, success confirmations
- Score: [1-5] | Issues found: [list specific issues]

**2. Match Between System and Real World**
- Does it use language and concepts familiar to users?
- Jargon, technical terms, natural information order
- Score: [1-5] | Issues found: [list]

**3. User Control and Freedom**
- Can users easily undo, redo, and exit?
- Back buttons, cancel options, undo functionality
- Score: [1-5] | Issues found: [list]

**4. Consistency and Standards**
- Does it follow platform conventions and internal consistency?
- Button styles, terminology, layout patterns
- Score: [1-5] | Issues found: [list]

**5. Error Prevention**
- Does it prevent errors before they happen?
- Confirmation dialogs, constraints, defaults, validation
- Score: [1-5] | Issues found: [list]

**6. Recognition Rather Than Recall**
- Is information visible or easily retrievable?
- Labels, icons, recent items, suggested actions
- Score: [1-5] | Issues found: [list]

**7. Flexibility and Efficiency of Use**
- Does it support both novice and expert users?
- Shortcuts, customization, batch actions
- Score: [1-5] | Issues found: [list]

**8. Aesthetic and Minimalist Design**
- Is the interface free from irrelevant information?
- Visual noise, information density, whitespace
- Score: [1-5] | Issues found: [list]

**9. Error Recovery**
- Are error messages helpful and actionable?
- Plain language, specific cause, constructive solution
- Score: [1-5] | Issues found: [list]

**10. Help and Documentation**
- Is help available and useful when needed?
- Tooltips, onboarding, help center, contextual guidance
- Score: [1-5] | Issues found: [list]

**11. Accessibility (Modern Addition)**
- Is the product usable by people with disabilities?
- Contrast, keyboard nav, screen reader, motor impairment
- Score: [1-5] | Issues found: [list]

**12. Performance Perception (Modern Addition)**
- Does the product feel fast and responsive?
- Perceived load times, interaction feedback, optimistic updates
- Score: [1-5] | Issues found: [list]

**Summary Scorecard**
- Overall score: average of 12 heuristics
- Critical issues (must fix): list with severity
- Major issues (should fix): list with severity
- Minor issues (nice to fix): list
- Positive patterns (what's working well): list

**Severity Scale:**
- 0: Not a usability problem
- 1: Cosmetic only
- 2: Minor - users work around it
- 3: Major - causes significant difficulty
- 4: Catastrophic - users cannot complete task

For each issue: describe what you observed, which heuristic it violates, severity rating, affected user percentage estimate, and a specific fix recommendation.